Business Analytics - Help Desk Support
Our Business Analytics help-desk is a fundamental part of our everyday business. The aim of the help-desk is to provide highly skilled & knowledgeable Support Personnel who can analyse what the problem/s may be and then provide a resolution or a work around as quickly as possible.
IBM Cognos Analytics is used to create, generate and manage the Support Performance and Analysis Reports and provide in-depth information as to how the Help-desk is performing and will highlight any areas where further intervention may be required to resolve the issues as quickly and efficiently as possible.
Businesss Analytics Support Centre - We're Here to Help
Here at our Business Analytics Support Centre we’re only ever a quick email or phone call away to ensure a prompt response to whatever issues or queries which may arise. Experience our friendly, fast, reliable, responsive and knowledgeable support service from our highly skilled Business Analytics Consultants.
Whilst we offer Support Services across the broader Business Analytics spectrum, we also offer a unique Customised Support Solution for IBM Cognos Analytics Support.
ProStrategy offer a Full-Service IBM Cognos Analytics Support – a Customised Support Solution that is unique to you. ProStrategy Support Agreements enable you to take advantage of our deep Database, Data-warehouse, Cognos Business Analytics and Cognos Planning Analytics (Cognos TM1) all at a fraction of the cost of hiring full-time employees.
We are a certified Premier Platinum Partner and accredited IBM Cognos Analytics Support Provider. We will customise your support program to match your skill-set needs, and craft a response time guarantee that gives you peace of mind that your critical Cognos Applications, Data and underlying Infrastructure has the support your business requires.
ProStrategy Support Services Provides:+
- Strategic Data-warehouse Planning and Best-practice Design – Microsoft SQL Server & IBM InfoSphere & Netezza Information Management Platforms.
- Data ETL across all Platforms
- Server Tuning and Support
- IBM Cognos Analytics & Cognos Planning Analytics (Cognos TM1) Customised Application Support
- Microsoft Reporting Services / MS SQL Server / Microsoft Business Intelligence Customised Support
- Report Development, Authoring and Maintenance
- Help Desk, Telephone, Remote and On-site Technical Support
- Web Development for Business Intelligence, analytics and Performance Management Systems
- Business User Training and Mentoring – Click Here to Visit our Training Centre
We also provide all the latest updates & information on:+
- Cognos Product & Licence Renewal Advice
- Cognos Migrations (e.g. FSR – Cognos Disclosure Mananagement, Cognos 8 – Cognos 10/11)
- Release Updates and Upgrade Services across Microsoft & IBM Business Intelligence, Analytics and Information Management Platforms
- IBM Cognos Analytics Healthchecks
- Business Analytics Assessments