Dynamics 365 Customer Relationship Management

Dynamics 365 Customer Relationship Management

Customer Engagement Centric driven processes

  • Dynamics 365 CRM driven business results with next-generation, multi-channel applications that infuse artificial intelligence (AI), mixed reality, social, and mobile capabilities for rapid innovation.
  • Dynamics 365 CRM enabling people to do their best work by unifying relationships, processes, and data with comprehensive business applications connected through a common Microsoft cloud platform.
  • Dynamics 365 CRM achieving greater business outcomes with built-in intelligence and prescriptive guidance delivered by leading AI and analytics technologies.

 

Dynamics 365 CRM for Sales

Sell more, faster with Microsoft Dynamics 365 for Sales. It brings digital intelligence into each deal, so you can predict customer needs—and meet them with personal attention that builds relationships and revenue. LinkedIn and Microsoft have come together to offer Microsoft Relationship Sales, a solution to empower sellers to drive more personalized and meaningful engagement with buyers.

  • Sell smarter with embedded intelligence
  • Foster relationships with authentic and personal engagement
  • Boost productivity and increase revenue
  • Accelerate sales performance
  • Innovate with a modern and adaptable platform

Sales Leaders report revenue growth, seller empowerment, sales productivity and Customer satisfaction and retention while Sales operations are optimized with streamlined planning, reporting, seller onboarding and motivation.

Dynamics 365 CRM for Marketing

Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximize your marketing ROI.

  • Create and nurture leads
  • Align sales and marketing
  • Make smarter decisions
  • Innovate with a modern and adaptable platform

Attract the right prospects and nurture leads from email marketing, web landing pages, webinars, phone calls, and events using Microsoft Dynamics 365 for Marketing.  Dynamics 365 for Marketing, includes a connector for LinkedIn Lead Gen. Use this feature to see how people are interacting with your marketing initiatives in LinkedIn and to bring leads and lead information generated by using the LinkedIn Lead Gen tools in Dynamics 365.

ClickDimensions – The Only Complete Marketing Automation 

for Dynamics 365 Customer Relationship Management 

ClickDimensions helps Microsoft Dynamics users worldwide bring together sales and marketing for bigger business wins. The marketing automation solution includes essential marketing tools like email marketing, campaign automation, web intelligence, surveys, web forms and landing pages, social marketing and more to help our customers attract more leads, close more sales and more effectively engage customers. Marketing Automation natively built in Microsoft  Dynamics 365, helps users worldwide transform their marketing, sales and customer experience initiatives.

 

Marketing Automation – A robust and easy-to-use marketing automation platform
Marketing Analytics – A marketing dashboard that links multichannel marketing campaigns to revenue
Marketing Services – The services and support needed to get the results you want
 
 

Dynamics 365 CRM for Customer Service

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

  • Engage with customers on any channel or device
  • Deliver fast, personalized service
  • Learn from every interaction
  • Innovate with a modern and adaptable platform

Create loyal customers through effortless customer service. Leverage automation, analytics, and intelligence to help customers solve issues on their own and to create more productive agents.

Dynamics 365 CRM for Field Service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

  • Optimize your resources
  • Make technicians more effective
  • Deliver better outcomes with IoT
  • Engage your customers
  • Innovate with a modern and adaptable platform

Transform your field service organization from a reactive to proactive service model to improve customer satisfaction and increase revenue.

Dynamics 365 CRM for Project Service Automation

Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.

  • Manage projects with confidence
  • Optimize your resources
  • Forecast project profitability
  • Increase productivity
  • Innovate with a modern and adaptable platform

Visualize accurate cost, effort, and revenue, and achieve predictable project delivery using robust project planning capabilities including native Microsoft Project integration.

 

Dynamics 365 Human Resources

 

When employees succeed, so does your business  Create a workplace where people and business thrive with Dynamics 365 Human Resources, the HR Management solution that helps take better care of your teams.

  • Transform employee experiences – Help employees get the information they need—all on their own—through easy-to-use self-service HR tools.
  • Optimise your HR programmes – Simplify and optimise benefits, compensation, leave and absence, certifications and training, and compliance programmes.
  • Increase organisational agility – Be ready to adapt with a secure and scalable HR solution that’s easy to tailor, extend, and connect to your existing systems.
  • Discover workforce insights – Drive better decisions by centralising your workforce data and using embedded analytics to uncover valuable insights.
 
 
 

Find the right people and keep your team fully staffed, productive, and impactful with a streamlined interview process. Tailor the hiring process to meet your needs with configurable stages and activities. Easily create assessments that will help short list candidates through gauging their skills, personality, and culture fit.

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