Customer Relationship Management CRM
Engage your Customers – Build personalized experiences across all customer touchpoints—from consideration to purchase.
Empower Employees – Give your employees familiar tools and actionable insights so they can do their best work.
Optimise Operations – Anticipate and manage business needs with more intelligent processes and predictive guidance.
Transform Products – Innovate new business models, automate processes, and shift from being reactive to proactive.
Dynamics 365 for Sales
Sell smarter with embedded intelligence
Know the next best step
Strengthen relationships with personalized and relevant interactions based on contextual, embedded intelligence that helps sellers exceed the expectations of modern buyers.
Optimize email engagement
Elevate your email communications with embedded intelligence that lets you know when and how customers interact with your emails, so you can be more proactive and responsive in your communications.
Keep a pulse on social trends
Find out what buyers are really thinking with social intelligence that reveals social sentiment and identifies potential competitive threats.
Foster relationships with authentic and personal engagement
Put buyers first with relationship selling
Build trust with insights centered on specific customer needs and easily manage relationships at scale with integration between LinkedIn and Dynamics 365 that unifies data and processes.
Engage buyers with social media
Find opportunities and nurture relationships with embedded intelligence that highlights relevant conversations to join and recommends content to share.
Deliver personalized content
Get suggestions for relevant content based on what you’re working on and who you’re working with. Quickly create personalized sales documents with familiar Office 365 tools that enable simultaneous collaboration and editing.
Accelerate sales performance
Shorten ramp up time
Ease onboarding of new sellers. Align sales behavior with best practices and interactive help and documentation.
Increase sales effectiveness
Hit your numbers by setting goals, monitoring results, and providing timely feedback and coaching. Investigate deviations from plan and take corrective action using real-time analytic dashboards.
Gain visibility and insights
Go from data to insights with real-time dashboards that have interactive, drill-down capabilities and natural language queries.
Motivate your sellers
Energize sellers with fun and exciting team-based sales contests. Improve sales performance and hold everyone accountable with a unique gamification solution that makes results highly visible.
Innovate with a modern and adaptable platform
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
Extend and connect
Automate processes across Dynamics 365 applications and third-party systems for a unified experience.
Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure. Trust our state-of-the-art datacenters to safeguard your data.
Transform your customer interactions with deep insights provided by embedded intelligence that guides your teams to the right business outcomes.
Boost productivity and increase revenue
Provide intelligent guidance
Increase user adoption and minimize training with rich, context-sensitive help and an intelligent, event-driven sales process that guides sellers to optimal outcomes.
Simplify sales execution
Accelerate deals with an end-to-end, immersive experience for opportunity management. Use familiar tools like Excel and Outlook for day-to-day sales activities. See the status of cases, all without the hassle of switching apps.
Enrich account, contact, and lead data with contextual third-party firmographics, news, and compelling events for both B2B and B2C business models.
Sell anytime, anywhere
Work on the go, even without connectivity, with modern mobile apps that provide contextual news, social data, and task flows.
Dynamics 365 for Marketing
Create and nurture leads
Run multichannel marketing campaigns
Attract the right prospects and nurture leads from email marketing, web landing pages, webinars, phone calls, and events
Use configurable templates and designer tools to set up your buyer’s journey and personalize experiences based upon customer engagement.
Simplify event management
Execute in-person and virtual events with ease by managing registrations, speakers, venue logistics, and attendance data
Engage customers across social channels
Use Social Engagement to build a social presence, source new leads, and engage with prospects and customers across social channels.
Align sales and marketing
Create one view of the customer
Share one source of information about contacts, leads, and customers to deliver consistent results across the buyer’s journey with Microsoft Dynamics 365 for Sales.
Track prospect throughout their journey
Move prospects more efficiently through the marketing and sales funnel with automated workflows that optimize the buyer’s journey using marketing automation software.
Hand off sales ready leads
Prioritize leads ready for sales engagement with multiple lead scoring models and sales readiness grades.