Service Order Management in Microsoft Dynamics 365 Business Central

Providing ongoing service to customers is an important part of any business and one that can be a source of customer satisfaction and loyalty in addition to revenue. However, managing and tracking service is not always easy but Business Central provides a set of tools to help.

Register your after-sales issues including service requests, services due, service orders, and repair requests
Set up, maintain, and monitor your service prices
Record and keep track of all your service items, including contract information, component management, and BOM reference and warranty information
Record details on service levels, response times, and discount levels, as well as on the service history of each contract, including used service items and parts and labor hours
Assign personnel to work orders and log details such as work order handling and work order status
Manage service personnel and field technician information, and filter according to availability, skills, and stock items.

Simplify the Service Order Management process