Galway-based Bio-Medical Research (BMR) Ltd. is a privately-owned company with more than 30 years’ experience in the research, design, manufacture and marketing of medical-grade products for muscle strengthening and pain relief. BMR has two divisions: Slendertone, which has a range of consumer health and fitness products, and Neurotech which provides a range of neuromuscular stimulators for pain management and rehabilitation.
We now have an ERP Solution that has all the functionality of a tier one system.BMR
Tom Neill, Group IS/IT Director
BMR wanted to provide managers with daily interactive reports covering sales, purchasing, stock and distribution.
“ProStrategy listened, and they understood the business. They were open and honest and had a good approach,” says Neill. The project involved quite a bit of configuration to NAV because BMR outsources several functions and the system also needed to have interfaces from the Slendertone and Neurotech websites to channels like eBay or to BMR’s warehouse.
BMR uses Microsoft Dynamics NAV for financials, distribution management, inventory, demand planning and purchase management. NAV has also been integrated with third-party logistics providers in the UK and US, eBay, Amazon, Paypal, two EDI providers (Freeway and B2B Gateway), as well as Realex for online payment processing.
NAV also supports BMR’s customer service functions. Around 100 people use the system throughout the company, of which 80 are internal and the remainder based in the call centre or at the outsourcing partner. This is a combination of ‘heavy users’ in finance and operations, to staff people using it intermittently for raising purchase orders and filing expense claims. The initial implementation at the Galway site has been completed and the US office has now begun using NAV.
Staff members using solution
Partners made this year