Field Services

Right technician. Right place. Right time. With the right digital resources to get the job done.

Field teams are always under pressure to work efficiently and deliver great service. In the past, many have felt understandably isolated and under-supported. We can show you how to transform the resources you put behind people who work remotely – and boost their job satisfaction at the same time.

Talk to us about transforming your Field Services capability

Deliver exceptional onsite customer experiences while optimising resources and costs by dispatching technicians when and where they’re needed most.

Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time
Use the drag-and-drop schedule board and interactive map to assign the nearest available technician
Minimize travel time and maximize utilization while responding to delays, cancellations, and urgent work by using the built-in schedule board optimization

A schedule board that thinks for itself

Though the technology is powerful, the interface couldn’t be simpler. Use the drag-and-drop schedule board and interactive map to assign the nearest available technician. The board’s built-in optimisation will minimise travel times taking into account real-world factors like travel delays, cancellations and calls for urgent response.

With insights, the first-time fix just got easier

It’s what customers demand. It’s what technicians hope for. Ensure that technicians have the latest customer asset data and a 360 degree view in the customer. Use knowledge base articles to increase first-time fix rates. Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time.

Get more control over mobility

Use the Field Service mobile app to track service activity—including offline access to bookings, work orders, and assets—and respond to IoT alerts and commands in the field.

You’ll also manage, store and analyse information from the field more easily than ever before.

Manage work orders and appointment schedules, access customer data and maps, and capture photos, videos, and voice notes all within the mobile app
Capture customer signatures to sign off work done
Enrich your customer asset data with onsite photos

Right technician. Right place. Right time. With the right digital resources to get the job done.

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