Support Services
We’re here to help ensure you maximise the value of your Business Applications.
Support Services
With ProStrategy Customer Specific Application Support (CSAS) services we’ll walk hand in hand helping you overcome any issues which may arise. On “GoLive” of your new business applications our project team will do a full knowledge transfer to our Support Team who will then always be on hand to help guide and support you.
Our permanently manned Helpdesk is available during standard office hours (9am to 5:30pm Monday to Friday excluding Irish Public Holidays) providing the following services:
- Logging of Support Cases by email or by phone
- A telephone support advice service in respect of errors, defects and queries in relation to the routine function of your application
- Remote access remedial and diagnostic service and, where possible, the correction of errors and defects using remote access facilities
- Escalation of Support Cases to the Delivery Team (Implementation Consultants)
- Documented Service Levels Targets for Support Case Response and Resolution
If you need to log a support ticket:
Telephone: +353 1 429 1977