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Date Published | 31.12.2021
caseys furniture

Casey’s Furniture

Save in supply chain headcount with increased operational efficiencies

Having started trading in 1921 and remaining a family business ever since, Casey’s Furniture prides itself on its customer service and being a retailer of choice. Casey’s operate two stores in Cork and Limerick, as well as a full nationwide delivery service using its own vehicle fleet.

To maximise efficiency of furniture distribution, we required a software package that could handle sophisticated order scheduling both in and out of the business, and Microsoft Dynamics NAV offered that.

Casey’s Furniture
Eamon Holmes, Finance Director

Supply chain margin control and greater visibility.

  • Better Margin Control: Casey’s Furniture now has the ability to review cost and sales pricing for current and future sales, which was manual and time consuming before. It also has improved control of its margins at all levels, from sales quotes and sales orders, to purchase orders and purchase invoice payments.

  • Improved Customer Service: With the new system in place, Casey’s staff can respond to customer needs more proactively, and can track activities relating to customers such as help desk and delivery scheduling.

  • Stable, User Friendly Software: Dynamics NAV has the advantage of working like familiar Microsoft software such as the Office productivity tools, so that it’s easy to learn and use. Moreover, the product’s heritage guarantees stability – which marks an improvement on the previous system that Casey’s had been using. It’s also easy to manage user access as new members of staff join the company.

The Solution

Casey’s needed to address the five key issues in the business: “islands of information” located in various Excel, Word and other file types; a lack of consistent information between the different systems; disjointed business processes governed by more than one system; slow and unwieldy margin analysis. In addition, there was room to improve customer service, because important information about orders such as expected delivery times had to be extracted from different systems.

Microsoft Dynamics NAV automates and streamlines financial, customer relationship, and supply chain processes.

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