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Date Published | 30.12.2021
payzone parking tags


FinTech Scaling

A great direct cost saving from integrating with Microsoft Dynamics is that our weekly billing process used to take an entire day and now takes just 3 hours.

Nigel Bell, CEO

Payzone Ireland is the largest consumer payments network in the country with over 7,500 retail agents which process a variety of electronic transactions services, including mobile phone top-ups, debit/credit card transactions: motorway toll payments and a host of other billing supports.

Based in Sandyford, Dublin, the company employs nearly 100 people in Ireland. It’s focus is on delivering leading edge payment services that drive greater efficiency for clients and increased revenues for its retail partners. Acquired by AIB in 2019, Payzone is now part of a much larger banking group.

  • Productivity through Automation

  • Microsoft Bizz Apps

The Solution

Payzone tasked IT services specialist, ProStrategy, to replace its legacy finance systems with Microsoft Dynamics NAV/Business Central. Payzone chose to implement Microsoft Dynamics 365 Sales, Field Service and Customer Service – a complete digital enterprise platform spanning ERP and CRM solution to support its end to end business activities.

Microsoft Dynamics 365 for Sales has given the Payzone Team access to the insights needed to personalise relationships, predict customer needs, and increase sales – simply by enabling better data collection. This data is then shared between the operational side of the business and the customer management side – so that Payzone’s ERP and CRM work together in harmony.

Dynamics 365 for Customer Service helps Payzone deliver the tailored service customers expect across channels, with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind. This level of automation ensures that any communication channelled through Payzone’s helpdesk can be picked up quickly.

Payzone Case Study

PDF Available