Who are we?
For over 35 years, ProStrategy has been helping businesses to transform and grow through the delivery of ERP, Customer Engagement, Enterprise Performance Management and Data Analytics solutions from our offices in Cork & Dublin. As a leading Gold Microsoft Partner, we have been implementing business solutions for our clients across a variety of diverse industries.
Who are we looking for?
As an EPM Support Engineer, you will join our EPM division. The team works in a high-profile environment within a variety of customers in different industries such as retail, insurance, airline, food and beverage and manufacturing. Early and appropriate responses are essential to providing technical support for FP&A, B&M and Supply Chain custom solutions.
What will you be doing?
- Troubleshoot and resolve Incidents & Service Requests.
- When available, assist in project software design, development and testing activities
- Manage incident queues & incident intake channels.
- Take ownership of incidents & communication with customer as required.
- Record and document incident tickets.
- Monitor omnichannel intake.
- Detail accurate information in case documentation.
- Coordinate internally with other support groups in timely fashion.
- Seek new opportunities and improvements that can generate value to customers
- Follow and promote company’s ISO 9001 quality management processes
Requirements:
- Strong understanding of data analysis and data manipulation.
- 2 years of experience with IBM Planning Analytics/TM1.
- 2 years of experience with ETL (Extract, Transform, Load) processes and tools
- Experience creating reports and dashboards.
- Advanced MS Excel skills.
- Basic MySQL/MS SQL skills.
- Proven strong written and verbal communication skills.
- Proficiency in understanding, analysing, and defining corrective actions from data provided in logs, traces, and heap dumps.
Apply by uploading your CV or email directly to: [email protected]
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